I purchased the 12’7″ x 12’7″ green canopy, set up & love it! however it only came with four stakes. each leg has two holes so 8 stakes are needed for proper setup. after contacting customer service of missing parts, I was notified that the additional stakes would be sent at no charge. not only did I receive the additional Stakes necessary but also received the tie-downs at no additional charge. this is a great help since we have tremendous high winds at this altitude. thank you so much for the excellent customer service !