Dear Management,

I want to let you know that Alejandra Munoz of your Parts Department provided excellent customer service to me regarding the replacement of a damaged canopy pole

We weren’t able to obtain an exact match for my damaged, older model peak brace pole, but Alejandra worked hard to find the best option

She never dropped the ball and maintained timely contact with me by email and phone.

It was a pleasure dealing with her, and I would assess her as a valuable employee for your company.

I think you are lucky to have her there at Caravan Global.