CARAVAN CANOPY INT’L, INC. RETURNS
We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase, we’ll assist you with a prompt refund or exchange. All returns/exchanges are subject to the standard 15% restocking fee. In addition, you are responsible for the return shipping cost unless you received damaged, defective, or the incorrect item(s). All returned or refunded items must in be in original condition and packaging.
Refunds for items returned within thirty days of the purchase date will be credited in the form of a check or refund to credit card within one (1) week of the return.
There will be no returns or refunds for any product that has passed thirty (30) days since purchase date.
The original shipping and handling charges are not refundable.
If there is a manufacturer’s defect this will be covered under warranty (wear and tear are not covered). All Caravan products are covered under our warranty against material and manufacturing defects, even if thirty (30) days have passed since your purchase. If Caravan determines that a product has a material or manufacturing defect, we’ll repair or replace the defective part, within the warranty stipulations of each product. Please refer to your owner’s manual or visit our website at www.caravancanopy.com.
At this time, we are unable to accept returns for customized products. Custom goods are nonrefundable, other than because of manufacturing or materials defect (this does not cover normal wear and tear). For additional information, please call Customer Service at 877-9CANOPY – (877) 922-6679 .
All returns and exchanges require a Return Merchandise Authorization (RMA) number. To receive your RMA number call our Customer Service team at 877-9CANOPY – (877) 922-6679 . If your product is a custom order – and if the problem is a warranty issue, your sales representative can also issue a RMA number. Caravan is not responsible for any returns that are returned without a RMA number. Additionally, if you should need these items returned to you – Caravan will not absorb the shipping cost if they have been sent to us without an RMA number.