What information is collected?
We only have access to/collect information that you voluntarily give us via email or other communications from you. We will not sell or rent this information to anyone. When you register, order, or enter information on our Websites, you may be asked to enter your name, email address, mailing address, phone (or mobile) number, date of birth or age, driver’s license number, credit/debit card information, in addition to other information that can be personally linked to you. Information about your computer hardware and software may be automatically collected by Caravan Global, including but not limited to: your IP address, browser type, domain names, and access times. If you choose not to provide information, we may not be able to provide you with requested products, services, or information.
How is your information used?
Information we collect from you may be used to personalize your experience, internal record keeping, improve our Websites, improve customer service, process transactions, administer a contest, promotion, survey or other site feature, send periodic communications, prevent fraudulent transactions, or comply with law enforcement and legal requirements. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, and new products or services. The collection of personal data does not allow the personal information to make automated decisions.
How is your information shared?
Information we collect from you may be shared with our affiliates, with third parties, including service providers who assist us in operating our Websites, conducting our business, facilitating transactions, serving our users, or administering promotions and surveys. We may also release information when there is a transfer of a business or related assets, a legal obligation to disclose information, to facilitate financing, or to protect our legal rights, the public, or others.
How is your personal information protected?
We implemented a variety of security measures and safeguards to protect your personal information. We offer the use of a secure server. When a user places an order or accesses their information, we use industry standard methods to maintain the safety of your personal information. All supplied sensitive credit/debit information is transmitted via Secure Socket Layer technology and then encrypted into our database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. However, no system or application is completely secure. You are also responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or misuse.
We recognize the particular importance of protecting the privacy of children. Because we care about the safety and privacy of children online, we comply with the Children's Online Privacy Protection Act of 1998 (COPPA). COPPA and its accompanying regulations protect the privacy of children using the Internet. We do not knowingly collect personal information online from children under the age of 13, unless with prior parental/guardian consent or as permitted by law. If you believe your child under the age of 13 has provided us with personal information online, please call 310-835-5656 and we will promptly delete it.
If you do not wish to receive promotional emails from us, email [email protected] to opt out. You also have the ability to unsubscribe from promotional emails via the opt out link included in each promotional email. This opt out does not apply to operational emails (e.g., surveys, product reviews, invoices).
You may have certain rights that are available under certain circumstances in relation to your information, including without limitation: right to remove consent in which you have previously provided; ask for access to your information, correct your information, and delete your information; restrict how we use your information; and ask that our systems stop using your information entirely. These rights will generally not be available if there are outstanding contracts between us, if we are required by law to keep the information, or if the information is relevant to a legal dispute.
Cookies are small files that a website or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the website's or service provider's systems to recognize your browser and capture and remember certain information. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. Your browser may contain a help function that has instructions on how to modify cookies. If you turn cookies off, some features will be disabled (e.g., you will be able to browse the website, but will not be able to make a purchase).
Our Websites may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other websites that collect personally identifiable information.
How do you access & update your personal information?
In order to keep your personal information accurate and up to date, you can log on to your account to update your information, including, contact, billing, and shipping information.
Our Websites may offer links to other third party sites. In addition, you may have been linked to our Websites through links or banner advertisements on other sites. These other sites have separate and independent privacy policies that you may want to review. We therefore have no responsibility or liability for the content and activities of these linked sites.
Warehouse, Fulfillment, and Remit-to Location:
2839 E. El Presidio St.
Carson, CA 90810
Corporate Headquarters, Showroom and Production:
17512 Studebaker Road
Cerritos, CA 90703